Lawn Boy Insight Gold Series 21-Inch Honda 160 OHV Gas Powered Engine Self-Propelled Lawn Mower with Sens-a-Speed & Electric Start 10696

I bought this mower barely 2 years ago. Price was right and the reviews seemed acceptable. The model that can be sold in California is 10686 (because of smog control laws) But after using it apprx. 9 months, the electric start system fizzled. First, I thought it was the 40 amp fuse blew or the cheap Chinese battery failed; so I bought another cheap Chinese battery from another online source, along with a battery charger. Installed the new battery; mower would not start. Forced to use the manual recoil starter which I hate to do - that's why I spent the extra money to get the electric starter. The recoil starter cord broke yesterday after being used apprx. 13 months. I tried to repair the Chinese recoil starter but was not able to take the thing apart. Not having an "authorized" Lawnboy service center near, I turned it over to a friend of mine who is a lawn mower repairer. I asked him if he knew why the engine runs for apprx. 5 minutes, then stops. He said take off the gas cap, the...Read more

We ordered this thing next day because it was only $3.99 with Prime and UPS wouldn't deliver it without a signature. That would have been nice to know before we paid extra for onvernight!
Then when we got it, it was broken. Amazon won't let us return it to them and the 800 number on it has very limited hours. If I had known what a pain this was going to be, I never would have ordered it online!! Buyers beware!

Buyers Beware
I ordered this item and received it (Signature Required) Filled it with gas and oil as described in the manual! It took 20 min to start it! After cutting for a 1/2 hour the mower quit, it has no compression and will not start at all. I called AOL. to file a compliant, here is their response.

Thanks for contacting us at Amazon.com.

I apologize for any inconvenience you have experienced with this lawn
mower.

We're sorry, but due to safety reasons, we cannot accept the return of
any hazardous materials--these include items that are gas-powered, use
propane or natural gas, or include a magnet--at any of our fulfillment
centers. The risk of accident is simply too great.

If the lawn mower needs to be serviced or replaced, we recommend that
you work with a local authorized dealer or contact the manufacturer
directly:

Lawn-Boy

This is completely unacceptable...Read more